Refund policy
RETURN POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you have a change of mind & wish to return your item it will incur a (10%) admin restocking fee this fee covers the initial freight to you any time preparing & receiving your order. To complete your return, we require a receipt or proof of purchase.
Please note returns are not possible on clearance items or any diagnostic tool that has been used & registered to the manufacturer can not be returned. We can accept a return if it is unused & not registered.
Please do not send your purchase back to the manufacturer. To return your product, you should mail or drop off your product to: 20 Whangaehu Valley Road, Masterton NZ 5886
You will be responsible for paying for your own shipping costs for returning your item If it is a change of mind or remorse. If an item is faulty on arrival or wrong item has been received, return shipping cost will be paid by AECS Equipment Lts. We will send you a return courier label via email to download & attach to the return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
REFUND POLICY
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 30 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@aecs.co.nz
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@aecs.co.nz and send your item to: 20 Whangaehu Valley Road, Masterton 5886 NZ
Shipping
To return your product, you should mail your product to: 20 Whangaehu Valley Road, Masterton 5886
You will be responsible for paying for your own shipping costs for returning your item If it is a change of mind or remorse. If an item is faulty on arrival or wrong item has been received in return shipping cost will be paid by AECS Equipment Ltd Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.